Big Science UK
Booking Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING A PARTY BOOKING
For safety and enjoyment reasons, our maximum attendance numbers are as follows:
Parties - 30 children
Please note: we do not include parents, toddlers or babes in arms in the attendance numbers.
Your entertainer will arrive at least 30 minutes prior to your party start time, your entertainer will approx. 30 minutes to set down after the party has finished.
If your party is upstairs, please add an additional 15 minutes for setting-up and down.
In the unlikely event that your entertainer runs late and you have not been contacted by them directly, please call us immediately on 0797 623 0568 or 07494 067 196.
If your party includes any extras and it longer than one hour, your entertainer will stop after one hour to allow the children a 20 - 30-minute food break and to sing Happy Birthday to the birthday child, then the extra time will continue after the break. If you require more or less time for eating, or if you are feeding the children after the party, please let your entertainer know. Your entertainer will liaise with you on the day regarding the food break and bringing out the birthday cake.
Food allergies & Dietary Needs (Sweets Provided)
We supply sweets within our children's parties. Should you or your guests have any food allergies or are unable to eat certain ingredients, please notify us as soon as possible.
Please be aware that we do not supply any of the following party items or services within our children's parties and it is therefore the responsibility of the party host to provide where required:
Party-ware (plates, cups etc.)
Party bags (These can be purchased)
For safety reasons, we are unable to use certain equipment outside in wet weather. If you are holding your party outside, please ensure you have a contingency plan in the event of any rain, such as holding the party in your home or supplying a marquee or gazebo.
Cancelling your party
If you need to cancel your party for any reason, please contact us as soon as possible. When cancelling, you will be presented with the following options: -
You can cancel or transfer your party free of charge up to 1 year away from your original party date. Any deposit paid will be moved to your new party date. All we ask is that you provide us with the new party date within 30 days of cancellation (this can be extended in exceptional circumstances).
If you are cancelling within 7 days of making your booking, you also have the option of a refund on any deposit paid minus a £20 administration fee.
If you are cancelling after 7 days of making your booking and you do not wish to use our cancel and transfer option, regrettably, due to the loss of third-party custom any deposit paid will be non-refundable.
Please note, should you fail to notify us of any booking cancellation that results in your entertainer travelling to your party venue, we reserve the right to charge for the remaining party balance.
If Big Science UK Cancels Your Party
We understand how important your child's party is to you, which is why we offer free replacement entertainer cover in the event of illness or accident (subject to availability). We will only ever cancel your party in the extremely unlikely event that we are prevented from attending due to circumstances beyond our control. In the event that we have no other option but to cancel your party, we will refund any deposit paid in full. However, we will not be held liable for any direct or indirect loss that you may suffer as a result of any cancellation.
Please note: our refund policy does not apply in the following circumstances: -
If you need to cancel your party for whatever reason
In the event of any government restriction including a lockdown
In the event of snow or other adverse weather condition
In the event of fire or flooding of your party venue or the surrounding areas
In the event that your party venue cancels on you
Venue Smoke Alarms
Smoke machines are used for our parties, please check to see if your party venue has a smoke alarm fitted, as the smoke machine may trigger this.
If you’re not happy with your Big Science party
We want you to love your Big Science party. Every effort has been made to ensure your party is an outstanding success. If you have any questions on the day or you are not completely satisfied with your Big Science party for any reason, please bring it to the attention of your entertainer. We would appreciate the opportunity to address any concern that you may have at the time. In the rare event that you feel any concerns have not been addressed to your complete satisfaction, please email us at your earliest convenience at email@example.com. We politely request any complaint be submitted in writing, so that we can deal with it in a professional manner.
Extreme Weather Conditions
In the event of heavy snow, flooding or any other hazardous weather conditions on the day of your party. If we believe the weather conditions in your area pose a potential risk to life, or if we cannot physically reach your party venue due to heavy snow, flooding or other hazardous weather condition, regrettably, we may have no other option but to cancel your party. Please be assured that this decision will not be taken lightly and we will explore every practical option available to us before doing so. If we reluctantly have to cancel your party, you will be offered a full refund of any deposit paid or the option to postpone your party up to 1 year away from your original party date.
Use of equipment that make a load noise
At our parties some activities can make a loud noise including the use of a leaf blower, our Whoosh Bottle, canister rockets and vacuum bazooka, some younger children (under 6 years) may find upsetting due to the noise. We do bring some ear defenders with us but we have limited numbers, so it may be worthwhile notifying parents of children attending. Our entertainers will give warnings before any load noise.